Frequently Asked Questions

Orders/Shipping

We usually take 3-5 business days to deliver the order. In case you want to track the order please click on the link https://www.allcottonandlinen.com/pages/track-order and enter your order id to get the details. If you still have queries, then please mail us at allcottonlinen@gmail.com

There might be technical issues where sometimes the order does not reflect on the tracker. But that does not mean we have not received your order. If your order is not showing, then please get in touch at allcottonlinen@gmail.com to confirm your order.

We request you to cancel the order at the earliest opportunity, as we start the process of delivering your product as soon as you place the order. Please click on the following link to initiate the process to cancel the order. If you need further assistance, please mail us at allcottonlinen@gmail.com

Yes, we would love to deliver your order as a gift.

To place an order for bulk products, please mail us at allcottonlinen@gmail.com.

Currently, we do not have any provision for customizing or personalizing the products.

In case of any queries, you can reach out to us at allcottonlinen@gmail.com.

Apart from the payment information, all other information/ details shared with ACL are stored for future correspondence with the customers.

Payment

All Cotton and Linen accepts all modes of payment. Here are the options you can choose from - Paypal, Visa, Mastercard, American Express, Discover, Diners Club, Venmo.

Whichever payment method you choose it is safe and secured. The Shopify payment methods we use is secure as it is protected with features like automated fraud detection, card tokenization, and a secure customer management system. It also supports other digital payment options like Apple Pay.

There will be no extra sales tax charged for your order. There are no shipping charges too. We provide free shipping to all locations.

Returns

We have a simple return policy. Please make sure the purchase you made is within 60 days. In case it is past 60 days, unfortunately, our company policy does not allow us to either refund or accept a return.

To be able to return a product, it must be in the same condition as it was when you bought it and most certainly unused. The product should be in its original packaging. In case the product you wish to return is damaged or used, it will not be eligible for refund, return, or exchange. A very important part of the return procedure is the receipt or the
proof of purchase that needs to be produced.

To return your order simply put in a mail to brindha@allcottonandlinen.com. We will get back to you with a return label. This will help you easily return the product.

Our return policy allows you to return a part of the order. Please make sure they are in the original packaging and unused.

You don’t have to exchange a product. If a product has arrived by mistake or is damaged, we will replace it. In case you don’t want to keep a product, you have received, you can return it and get a refund for it.

Our return policy allows you to return a part of the order. Please make sure they are in the original packaging and unused.

Refunds

As soon as we receive the product back from you, we initiate the process of refund. The amount gets refunded within 12 hours.

Yes, you will be notified through an email from us that we have received the returned product. The amount gets refunded within 2 hours.

There will be no deductions and you will receive a complete refund for your order.

Whichever payment method you choose for your order, the refunded amount will be credited to the same account.

In case you don’t receive the amount, first, try rechecking your account and then get in touch with your bank. It often takes time for the updated amount to get reflected. If after following all the steps mentioned, you don’t receive the refunded amount, please contact us at allcottonlinen@gmail.com.